Terms of Business Agreement

About us


M & C Risk Solutions Ltd of 2nd Floor, Delacy House, Station Road, Clitheroe BB7 2JT is authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 590297. We are permitted to arrange and advise with respect to non-investment insurance policies. We are also authorised by the FCA for consumer credit lending. We act for a number of lenders. You can check these details online using the Financial Services Register (accessible from www.fca.org.uk/consumers) or by conducting the Financial Conduct Authority Consumer Helpline on 0800 111 6768.


Your duty of disclosure


Consumers: You must take reasonable care not to make a misrepresentation to the insurer. This means that all the answers you give and statements you make as part of your insurance application, including at renewal and when an amendment to your policy is required, should be honest and accurate. If you deliberately or carelessly misinform the insurers, this could mean that part of or all of a claim may not be paid.


Commercial customers: If the insurance is arranged wholly or mainly for purposes related to your trade, business or profession you have a duty to disclose all material facts whether or not the insurer asks for specific information. This duty applies throughout the life of your policy, and when you renew your insurance. Material facts are any facts which may influence the insurer’s decision to accept the policy and/or what terms are applied. Failure to disclose a material fact may invalidate your insurance and could mean that your claim will not be paid.


How to cancel


You may have a statutory right to cancel a policy you take out through us within a short period. Please refer to your policy summary or your policy document for further details.

 

If you cancel within the statutory cancellation period (where this applies) you will receive a pro rata refund of premium from the insurer. Insurers are also entitled to make an administrative charge. In addition, we may keep an amount which reflects the administrative costs of arranging and cancelling the policy. Details of these amounts are shown below;


Tariff of administration charges


New Business - £75 (Maximum) Cancellation - £75 (Maximum)


Mid Term Changes - £75 (Maximum) Renewal - £75 (Maximum)


Duplicate Documents - £75 (Maximum) Returned Cheques - £75 (Maximum)


If you wish to cancel outside the statutory cancellation period (where this applies) you may not receive a pro rata refund of premium. In addition, we may also keep an amount that reflects the administrative costs of arranging and cancelling the policy.

 

Protecting your information


All personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request or with your consent in relation to administering your insurance or where we are required by law. Some or all of the information you supply to us in connection with your insurance proposal may be passed to insurance and other companies for underwriting, claims and premium collection purposes. Your data will be held in accordance with the Data Protection Act 1998, under which you have a right of access to see personal information about you that is held in our records, whether electronically or manually. If you have any queries, please write to Mark Biscomb (Director) at the above address.


We and/or the insurers and/or credit providers may use publicly available data from a variety of sources, including credit reference agencies and other external organisations to verify your identity or creditworthiness, to avoid fraud, and to obtain beneficial quotes and payment options on your behalf. Each of the searches may appear on your credit report whether or not your application proceeds.


By agreeing to these terms and conditions you agree to these uses of your information.


How to claim


Please refer to your policy summary or your policy document if you need to notify a claim. You should contact the insurer direct as soon as possible using the contact details provided. If in doubt about whom you should contact, please contact us on 01200 426264.


Fees and charges


Please refer to our tariff of administration charges for fees payable under this Terms of Business Agreement. These charges will apply if you instruct us to carry out a mid-term adjustment, renewal, cancellation or other work on your behalf.


We do not make charges to clients in excess of the premium amount charged by insurers.


If you pay your premium by instalments we shall inform you of any additional fees, charges or interest as part of your credit arrangements.


Our earnings


You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business or arranging premium finance.